top of page

FAQ

Take a look at our frequently asked questions. If you don't find what you're looking for below, please contact us for more information. We would be delighted to speak with you about your upcoming event.

  • WHEN SHOULD I PLACE MY RESERVATION?

Our busiest period is from June through October and during the holiday season. It is recommended to call at least 6 months in              advance for the best availability during the busy seasons. You are welcome to place your reservation as far in advance as you like. A 50% non-refundable down payment is required to reserve your rental choices. 

  • WHAT ARE YOUR BUSINESS HOURS?

       

       Office & Will Call Hrs                     Address: 33257 Stone Rd. Warren, OR 97053

       Mon-Friday

       Sat-Sun: By Appt Only

       

  • CAN I CHANGE MY ORDER?

YES. We do recommend reserving rental items that you many need, as rental items are first come, first served and may be difficult to add closer to your event date. Final adjustments to your order must be completed at least 7 days prior to will call or delivery. There are no penalties for lowering quantities before that time. Reservation Changes/Cancelations that drop the invoice total below  the amount paid may be refunded at My NW Event sole discretion. 

  • DO YOU OFFER DELIVERY OR SET-UP SERVICES?

We do offer Delivery and Pick-Up as well as Set-Up and Take-Down services for additional fee.

  • MAY I PLACE MY ORDER ONLINE?

At this time we are not excepting online orders for quote requests. Please contact us directly to receive a quote.

 

  • DO I NEED TO RETURN MY RENTALS CLEAN?

Tables and chairs must be returned in the same condition they were sent out as. Tables and chairs should have all food or debris cleaned and removed. If tape was used to secure items to tables or chairs, it will need to be removed. If items are returned dirty or with debris on them, a labor charge will be assessed upon return. 

Linen rentals are sent out with special return bags - used linens should be dry and free of debris and placed into the provided bags for return. Linens should not be returned in plastic bags as it may promote mold damage (unreturned linen bags will be charged a replacement fee).

All tableware items are to be returned rinsed and free of food and placed back in their original containers as they were received - washing is not necessary! Beverageware must be returned in the same manner in which it was received - upside down in the correct racks. If returned open side up, a labor charge will be assessed to flip them in preparation for washing. 

  • WHAT ARE YOUR RENTAL POLICIES?

Our rental policies can be viewed on our Rental Policies page. You will receive a copy of this page when you place an order with us. If you have additional questions please contact us. 

  • DO YOU OFFER PLANNING?

While we are familiar with many aspects of event planning and coordination, we do offer a couple of planning packages. Please contact us for more details. 

  • WHY DO I HAVE TO PAY A NON-REFUNDABLE RESERVATION FEE WHEN RESERVING A TENT?

Tents are labor intensive, high demand items. During our peak season we are often booked to capacity and thusly require a reservation fee to ensure availability to those clients who require a tent for their event.

bottom of page